Inquiry Response and Clearinghouse Support
SCG provides Call Center and Clearinghouse support through our integrated Inquiry Response and Warehouse Center. By integrating these business needs under one roof, SCG can more effectively communicate across teams and allocate resources.
Our trained information specialists in the Inquiry Response Center successfully support federal clients in managing public inquiries and providing helpdesk support across a range of communication channels. These channels include standard call center support for telephone, mail, facsimile, and email, as well as handling Web hosting services for live chat and social media applications.
The Inquiry Response Center staff provides responses to inquiries from the public, government officials, and health professionals about conditions relating to specific health topics. Information specialists also possess a significant level of technical expertise and knowledge to handle complex inquiries and adhere to defined processes for media, congressional, or VIP requests.
SCG’s warehouse support includes inventory management, packaging, order fulfillment and distribution, and materials tracking. From automated online ordering, to inventory thresholds, and print on demand, we use detailed inventory management practices and an automated database, supplemented by sound warehousing practices, to ensure that consumer and client demands for materials are met to their satisfaction.
SCG inquiry response and clearinghouse services include:
- Easily adaptable customer management software
- Customer satisfaction surveys
- Effective reporting
- Scalable solutions for inventory management
- Order processing and tracking
- Exhibit staffing support
- Website user support
- Inventory management and distribution
- Exhibit equipment storage and shipping
- Printing and print on demand